TRENDWAY — SHIPPING POLICY

PROCESSING TIME

Orders are processed within 2–3 business days (excluding weekends and holidays).

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SHIPPING OPTIONS & DELIVERY

Standard Shipping — Free
Estimated delivery time: 5–10 business days, depending on destination and carrier.

Express Shipping — $14.99
Estimated delivery time: 3–7 business days, depending on destination and carrier.

Delivery timeframes begin after processing is completed.

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TRACKING INFORMATION

All orders include a tracking number with real-time updates.

If tracking does not update immediately, please allow 3–7 business days for the carrier to scan and show movement, especially during peak seasons.

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DELAYS

Delivery times may be affected by carrier delays, customs inspections, weather conditions, or seasonal demand.

TrendWay is unable to file carrier disputes unless a package is officially confirmed as lost.

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LOST OR STOLEN PACKAGES

If your package is marked as “Delivered” but you have not received it, please contact us within 7 days so we can assist you promptly.

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INCORRECT ADDRESS

TrendWay is not responsible for orders shipped to incorrectly entered addresses.

If your order has not yet been shipped, we can update the address upon request.

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ORDER MARKED DELIVERED BUT NOT RECEIVED

Please contact us first so we can verify delivery details and assist you with the carrier investigation process.

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CUSTOMER SUPPORT

✉️ angelina@trendwaylondon.com
⏱ Response time: Within 48 hours